Splashdrone Warranty - DJI Warranty

Warranty & Returns

All buyers are protected by Australian Consumer Law. Australian Consumer law requires registered businesses to abide by these Warranty Laws.Customers have the following rights by default under the law when goods are purchased from JOStech Australia:
  • Goods purchased are free from defects
  • Goods meet products description. 
  • Goods are fit for purpose and 

Products purchased from us come with:

  1. Warranty under Australian Consumer Law (ACL)
  2. Manufacturer Warranty
The Australian Consumer Warranty Law protects all buyers and ensures fairness to all customer.  however goods purchased from us may qualify for additional Warranty under Manufacturers Warranty Terms and Conditions.

Splashrone Warranty

General Conditions:
  • Splashdrone UAV and Parts purchased from JOStech Australia comes with warranty on all parts from date of purchase.
  • The Warranty covers repairs and replacement parts including labour fee.
  • All warranty claims will be finalized after information provided by customer is assessed and  if required, physically inspected by a technician. This will require shipping the item back for repairs and assessment.
  • Damage caused to the drone as a result of failure to follow instructions on manual or Splashdrone FAQ will not be covered.
  • Crashes due to crazy flying or pilot fault including failure to perform proper setup or take necessary precautions will not be covered.
  • Splashdrone gimbals will not be covered under warranty if user fails to ringe it after using in salt water.
  • Software and firmware are excluded from warranty.

SplashDrone (Swell Pro) Warranty Terms and Conditions

Our goods come with guarantees that cannot be excluded under local consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

The benefits we provide under this warranty Service are in addition to other rights and remedies you may have at law. The SwellPro Warranty Service is not intended to limit, modify or restrict your consumer guarantee rights in any way. 
SwellPro agrees to repair or replace a product during the warranty period (see Warranty Period of Main Parts) subject to the conditions outlined below. If the problem is not covered under the SwellPro Warranty Service, you may have to pay for the cost of return delivery and testing the product. We’ll tell you beforehand if that is the case. If the to-be-repaired part is out of warranty while other parts are still in warranty, you may have to pay for the repair cost of this part.

1. You will only be eligible for our SwellPro Warranty Service where the following conditions are met:
a. The product must not have been subjected to abnormal or unauthorized used, as intended by the manufacturer during the warranty period. 
b. No unauthorized disassembling, modification or installation has been performed on the product or a component. 
c. Product labels, Serial Numbers, waterproof mark, false proof mark, etc. show no signs of tampering or altering.

2. The following situations are not covered by the SwellPro Warranty Service:
a. Crash or fire damage caused by non-manufacturing factors. 
b. Damage caused by unauthorized modification, disassembly, shell opening not in accordance with official instructions or manuals. 
c. Damage caused by improper installation, incorrect use or operation not in accordance with the official instructions or manuals. 
d. Damage caused by unauthorized repair. 
e. Damage caused by unauthorized modification of circuits, mismatch or misuse of battery and charger. 
f. Damage caused by flights which did not follow the instruction manual recommendations. 
g. Damage caused by operation in bad weather (i.e. strong wind, rain, sand/dust storm, etc.) 
h. Damage caused by operating the unit in an environment with electromagnetic 
interference (i.e. a mining areas, close to radio transmission towers, high-voltage wires, substations, etc.). 
i. Damage caused by operating the unit in an environment suffering from interference with other wireless devices (i.e. transmitter, video-link, Wi-Fi signals, etc.). 
j. Damage caused by operating the unit at a weight greater than the safe takeoff weight as specified by the instruction manuals. 
k. Damage caused by a forced flight when components have aged or been damaged.
l. Damage caused by reliability or compatibility issues when using unauthenticated third-party parts. 
m. Damage caused by operating the unit with a low charged or defective battery. 
n. Respective product has not been sent back to SwellPro 7 calendar days after warranty service confirmation from SwellPro.

3. Essential Information for Warranty Service
a. Customers are responsible for shipping costs when sending product(s) in for return, repair or replacement under the SwellPro Warranty Service. 
b. Technical staff of after-sales service centers will examine the returned product to identify the problem. If it is a quality problem with the product itself, SwellPro will accept test, material, labor, and delivery costs for sending the repaired product back to the customer. 
c. If SwellPro determines that the product is not covered under the SwellPro Warranty Service, the customer will have to pay the cost of repair and return delivery prior to repairing or sending the product. Examination, material and labor costs will be charged according to the nature of the problem. We’ll tell the customer beforehand what the costs will be. 
d. Please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the products.
e. Please be aware that where the product is capable of retaining user-generated data, this may be lost during the repair process. We therefore recommend that you back up your data prior to any repair.
f. Customers can obtain warranty service only at a designated SwellPro repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
g. The customer can call SwllPro repair center for more information about the SwllPro Warranty Service repair process.

Main Components              Warranty Period
MC                                     15Months
Pay-load Release Mechanism   10Months
Ground Station                     15Months
Motor(propellers excluded)     6Months
Radio Controller                    15Months
Battery                                3Months and Charge Cycle less than 200 Times
Battery Charger                     10Months
Frame                                  No Warranty
Propeller                              No Warranty
Landing Gear                        No Warranty

Customer Paid Repair Service

SwellPro also provides our customers with an optional customer paid repair service for products that do not meet the conditions of our Warranty Service or which are not covered by the Consumer Guarantees. For the paid repair services we offer, you will be charged for diagnostics, labor, materials, tax, repair and delivery.

If you request not to proceed with these repair services, you will be liable for payment of return delivery of your product(s), as well as the cost of diagnosis. We will tell you what these costs will be, before you return a product to us for diagnosis. 
Diagnosis is free of charge if the product is within the terms of SwellPro Warranty Service, Refund and Replacement Policy or is covered by the Consumer Guarantees.

Customer Paid Repair Service will include the following:
a. Products that are no longer covered under the SwellPro Warranty Service, Refund and Replacement Policy. 
b. All other situations that do not meet with the conditions pursuant to the SwellPro Warranty Service, Refund and Replacement Policy or Consumer Guarantees (see details in Warranty service terms).

Remote Control Drones - Walkera UAV, DJI & Splash Drone Warranty & Repair Process

In addition to the Warranty conditions set out by the Consumers Law in Australia, Walkera and Splash drone come with Manufacturer Warranty subject to their terms and conditions. JOStech Australia is an Authorized seller of these brands in Australia and therefore all drones purchased from us qualify for Warranty.

Warranty Process 

Warranty claims should be brought to us - you Do Not need to contact the manufacturer for any warranty claims.  All Warranty related Repairs or Replacement is carried out here in Australia and no overseas shipping is involved which may be the case when you buy from overseas suppliers.

We are committed to providing best possible service to all customers. If you are having problem with the product you purchased from us, we are there to help in any way we can. A typical process involving warranty claim is outlined below:
  • Customers must notify of any warranty claim as soon as possible. Once we receive the details about the claim, a workshop staff will assess the information. (Photo and video showing the issue is always preferred. Please provide as much info as possible)
  • Many of the issues customers report may be result of incorrect setting or installation - troubleshooting advice will be provided that can fix issue instantly in many cases. However, not all problems can be fixed without physical inspection by a technician.
  • If the problem is not fixed - based on the information supplied, customers will be advised to either send the defective unit/part for repair/testing. Where appropriate, the customers may be supplied new parts if the part is easy to install. 
  • The Service Centre will then assess the damage/defect and carryout the necessary repairs and send the item back to the customer after the repaired item is tested.
  • All repairs and replacement will be provided completely free of charge for any product that meets the Warranty Conditions of the Manufacturer.
  • Damage to product due to lack of flying experience, incorrect setup, crazy flying, negligence, dead battery, mis-handling are not covered by any of the Drone Manufacturer including DJI, WALKERA, and SPLASHDRONE.